Refund policy

Exchanges/change of mind:

Custom Items:

Our custom items are not able to be exchanged or returned unless faulty. This is because they are made especially for you or your unique pet. 
So please measure your pets carefully before ordering.

Faulty products & Warranty

Our Guarantee:

Proud Pet Slave products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. 

Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products

Accessories:

If an item is found faulty on delivery please send me photos of the fault with a description of the issue.  This must occur within 4 days of receiving the item.

If a replacement is unavailable you will be given a refund of the purchase price.

If 4 days have passed the defect will be classed as wear and tear.

Please note; Defective product must not be showing signs of use (scratches, dirt etc) otherwise this will automatically be classed as wear and tear and no replacement or refund is given.

Flowerpots/wine glasses:

We pack the flowerpots and wine glasses very carefully but if one would arrive damaged from delivery, please keep all the packaging and send us photos of the damaged product

They are insured for up to $100 but it is up to the Post office or Sendle to decide if they are at fault so need as much info and pictures as possible to make a case for compensation.

Contact:

proudpetslave@gmail.com

Out of stock refunds:

As all our handmade products are limited stock, there is a chance a fabric will become unavailable after purchase.

If a product becomes out of stock once your order is placed, I will contact you and refund your money promptly.